Policies

For the safety and health of our clients we require that all vaccinations are current and that owners bring their pets regular food due to the possibility of stomach upset. If your pet takes any medications, we will administer them at no additional charge. We encourage you to bring your pets favorite beds, blankets and toys from home.

Dogs

All dogs must be up to date on their rabies, distemper, and kennel cough vaccinations.

Cats

Cats must be current on rabies and distemper.

Proof of current vaccinations must be provided. We apologize for any inconvenience, however, if proof of vaccinations are not provided at or before the time of drop off, we will not be able to check your pet in for their stay.

Our boarding facility has limited space and is frequently at 100% occupancy. This forces us to turn potential boarders away. When clients pick-up their dogs early, cancel reservations, or change reservations without adequate notice (at least 48 hours), it is frequently too late for us to fill the space that we reserved for them because the boarders that we turned away have already made other arrangements. Due to the loss of revenue as a result of no-shows, untimely cancellations, schedule changes, and early pick-ups, we have implemented the following cancellation policies.

General Cancellation

We require at least 48 hours notice for cancellations or reservation schedule changes. If we are unable to re-book the space that is reserved for your dog due to inadequate notice you may be charged 50% of the scheduled stay for each run reserved. Clients that fail to provide us with at least 24 hours notice for early pick-ups will be charged for the entire scheduled reservation.

Holiday and Premium Date Cancellation

Clients that cancel holiday reservations without at least 5 days notice will be charged for half the length of the reservation. Clients that cancel holiday reservations or premium date reservations with less than 48 hours notice will be charged for the entire booked reservation. NO EXCEPTIONS

Holiday and Premium Date Reservation Changes

Clients who reserve space for holidays that fail to provide us with at least 48 hours notice for early pick-ups will be charged for the entire scheduled reservation. In addition, clients who make changes to reservations without providing us with at least 48 hours notice will be charged our regular daily rate for any days that the space reserved remains vacant. We are sorry that it has become necessary to implement such a strict cancellation policy; however, we cannot continue to incur loss of revenue due to untimely cancellations, early pick-ups, and reservation schedule changes.

Holiday and Premium Dates
  • Spring Break Week
  • Memorial Day Weekend
  • Fourth Of July
  • Labor Day Weekend
  • Thanksgiving
  • Christmas
  • New Years
After Hours Service

Our regular business hours are from 8:00 a.m. to 10:00 a.m. and 4:00 p.m. to 6:00 p.m. Sunday through Saturday. Special arrangements can be made for before or after hour drop-offs or pick-ups at our discretion. A $25.00 fee will be charged for any drop-off or pick-up that occurs during non-business hours AND any such service must be prearranged. No service will be provided on Holidays.

pets playing
lazy cat
pets playing